- What are interviews at Hollister like?
At HCO, they always do group interviews. But DON’T let that put you off if you’re not great at speaking in front of lots of people - the majority of the time, all hopeful candidates seem to get along and don’t make fun of the answers that everyone gives. Interviews are pretty relaxed and fun, so keep calm and remember to be yourself!
- When are interviews held?
This might be different in America, but in the UK they’re on Tuesdays and Fridays at 4pm.
- What kind of questions do you get asked?
They’re all pretty easy and managers don’t seem to care/notice if you blag or make up an answer. You’ll get about 5 questions (depending on how many people turn up) and diversity will almost definitely be included in these - so make sure you know what it means as it’s crucial to interview success at Hollister. The questions I got were 1) how would your friends/family describe you in three words? 2) give an example of the last time you went out of your way to help someone. 3) describe Hollister style in one word. 4) why is diversity important in the workplace? 5) why would you be a good addition to our team?
- How long will I have to wait to find out if I’ve been successful or not?
This often varies. I know some people that got a call back the next day, but others have been called a week after their interview. If you don’t hear anything back after two weeks, you probably haven’t got the job.
- What shoes are best to wear to work / an interview?
Flip flops (preferably Hollister ones) or plain Keds/Vans/Toms etc.
- What clothes should I wear? / How should I do my hair and make-up?
Follow the Hollister look policy and you’ll get extra credit from the person interviewing you. Just wear the things that you’ve seen employees at your local store wearing - i.e. for girls: navy skinny jeans and a cute vest top, or a skirt/dress. For guys: navy skinny jeans again and a polo shirt/plaid shirt. Keep your hair looking natural (but still neat) and free from any products, and pretty much do the same for your make up - keep it clean, natural and fresh. Wearing foundation is fine as long as it matches your actual skin tone, and black eyeliner is a big NO!
- How long do interviews last?
Roughly about 30 minutes, but it varies. Definitely no longer than an hour though.
- What should I bring to my interview with me? / Do I need a CV or resume?
Don’t bring anything at all. The last time someone brought in a CV, my manager found it pretty funny and it made the wrong impression :P
- How early should I turn up?
I’d say about ten minutes before the time specified, but no earlier. Most of time, your interview will be around 15 minutes late.
STARTING A JOB AT HOLLISTER
- What’s orientation like?
A little intimidating, but pretty fun. Don’t be worried if you leave orientation feeling completely clueless - that’s normal! You’ll learn about how to carry out certain tasks, what the company expects of you and be given more details about taking holidays, covering shifts, the look policy, etc. Your first proper day at work will be a lot more relaxed than orientation!
- How do the other employees act towards you when you first start working at Hollister?
At my store, they were all really friendly. You’ll initially have a ton of people introducing themselves to you, so try to remember names and faces if you can as it may help. All HCO employees where I work try to get on and avoid any silly arguments - most of the time, there’s no major drama and everyone gets along!
WORKING AT HOLLISTER CO
- Do you have to be super-attractive to work at HCO?
Not really, no. If you consider yourself to be “decent looking” then you’ll do great!
- Do you have to be really skinny in order to have a chance at being employed?
No. As long as you can fit into Hollister clothing and look good in it, you’ll be fine.
- Is it compulsory to wear all Hollister clothes when you’re at work?
This really depends on your manager. Some stores insist that you wear AAAs, whereas others don’t mind if you just wear plain clothes without a logo that look like they could be sold at Hollister. It’s best to always encorporate some HCO into your work outfit though, because at the end of the day you are representing their brand.
- How old do you have to be to work at Hollister Co.?
17 in the US, 16 in the UK.
- What happens if I get scheduled for a shift that I can’t do?
You can swap it with somebody else that works at your store if they are willing to, or ask someone if they can cover you. There will be an employee pretty much all of the time that will jump at the chance to get an extra shift, so it really doesn’t matter if you can’t work it - just make sure you always get cover.
- How do I get more hours?
Work as hard as you can during your shifts and perform to the best of your ability and your manager may automatically schedule you in for more hours per week. However, when you’re new, don’t expect to be working a lot as the managers may want to get to know how you work a little bit more before they give you increased shifts. You can always ask if you want more hours too, but make sure you’re polite about it and not pushy!
- Can you have your hair up whilst working?
I’ve only seen one girl at my store do that during her first week and then she stopped after a few days… she had really frizzy hair so that may have been why.. I wouldn’t wear your hair up to work as it’s not really what the managers want, just stick to a more natural look :)
- How do I know if the hollister I want to work at is hiring or not?
They’re CONSTANTLY hiring, so just go in and fill out an application!
DEFINITIONS OF COMMONLY USED HCO TERMS
- What are AAAs?
AAA stands for Abercrombie Associates with Attitude. (cringey I know!) They are basically clothes that employees can buy and get 50% off, and this is to encourage them to purchase the clothes listed as they are the ideal things that the company wants us to wear to work. We get new AAAs whenever new floorsets come out and if a certain outfit is listed in the AAAs, it’s pretty much the perfect thing to wear when you’ve got a shift.
- What’s the difference between working as a ‘model’ and ‘impact’?
Model is all about projecting the brand and promoting new clothing, whereas impact is more “behind the scenes” stuff. Models tend to do the same thing all the time (greeting, folding, serving customers, cashwrap), but impact employees are likely to get a different task everytime they work. Impact spend most of their time in the stock room but may work in the shop floors occasionally and models are the opposite (pretty much all the time working in one of the rooms). They’re both interesting jobs, it just depends on what you prefer and which you think you’ll enjoy the most!